If you used a credit card or PayPal for an order that was attempted but not completed and a charge from FRG*Teamfanshop on your method of payment, it is because your financial institution placed a temporary hold on your account to ensure funds will be available if the order processes through. Your account is not actually billed until your order is processed and a confirmation number is received. If the order is not processed, the hold will automatically expire within 2-7 business days and no action is required on your part.
If you think your account has been compromised, please contact our Fan Services by Chatting Us via the chat bubble at the bottom right of your screen.
If you used a credit card to place your order, in some cases for pre-order items, and items that will not ship within 1-2 days, we will place a temporary hold on your account to ensure the funds are available, but will not charge your payment method until 1 to 2 days prior to the first shipment on your order.