SHIPPING INFORMATION AND OPTIONS
SHIPPING TIMELINES AND METHODS
UPDATE April 2020: Please note that order processing and shipping may experience delays.
Processing and Shipping occurs Monday through Friday, excluding nationally recognized holidays. No shipping occurs on Saturday or Sunday. The Dallas Cowboys do not offer Saturday or Sunday delivery.
The delivery date of your order is subject to (i) when your order leaves our distribution center; (ii) the delivery location address; (iii) the shipping method selected; and (iv) in stock status.
Estimated shipping time is approximately 3-5 days (Monday - Friday) from the time your order is placed and is subject to change based on order volume.
We will occasionally offer items for pre-order. The estimated ship by date is displayed on the product page and during the checkout process. The estimated ship by date is the date that your order is handed to the carrier. Carrier delivery windows still apply.
Pre-orders cannot be shipped via expedited shipping methods.
We reserve the right to ship before the estimate ship by date.
If your order contains more than one item, it may be sent in separate shipments.
Orders are shipped via UPS (excluding APO's and FPO's, which are shipped via the USPS - United States Postal Service). All orders being shipped to APO's, FPO's, or Rural Routes cannot be shipped with any service other than 4 to 5 day or ground delivery. All orders shipped with UPS will be assigned a tracking number and can be easily tracked online UPS. The Dallas Cowboys shall not be liable for loss, damage or delay caused by Acts of God, perils of the air, authority of law, riots, strikes, civil commotions, or hazards or dangers incident to a state of war. APO's and FPO's will be shipped via the United States Postal Service (USPS) Certified mail, with signed return receipt. UPS cannot deliver to a post office box.
Please remember that UPS will not accept a Post Office box as a shipping destination. If you have entered a P.O. Box, we will have to contact you about additional shipping charges caused by having to use the United States Post Office, before processing your order.
Orders must be placed (by Phone or the Internet) by 12:00 noon Central Standard Time (CST) in order to begin the processing timeline for the current business day. PLEASE NOTE: We do NOT offer SATURDAY delivery.
To calculate shipping and handling please add items to your cart and you will see the shipping cost in the upper right of your order screen. Orders are shipped via UPS.
Tracking is available for every package that we ship with UPS (On-Line tracking available at UPS Tracking.) APO & FPO packages are sent via the United States Postal Service (USPS) via Standard Mail/Parcel Post mail service. Expected delivery date of the parcel is between 30 and 45 days from the date of mailing. No expedited services available and tracking is not currently available for APO & FPO parcels. As long as you provide us with a valid e-mail at the time of your order, you will receive an order confirmation by e-mail. You will also receive a shipping confirmation by e-mail at the time of the shipment. The shipping confirmation will contain your tracking number and a list of the items included in your shipment. You can track the status and delivery of your package with the ease of on-line tracking. If you need help tracking your package, please contact us by e-mail at email@example.com, or by phone at 877-632-2697.
Multiple shipping to addresses is not available at this time.
During our checkout process we provide a list of international locations to which we ship. We only ship to those international locations listed. All orders are subject to any/all applicable taxes and duties specific to each country shipping destination. By placing your order with the Dallas Cowboys, you are considered the importer of record and as such, you will be responsible to comply with all applicable laws and regulations. Furthermore, you will be responsible for all taxes, duties, and collection fees in addition to your shipping charges. Please allow additional delivery time for orders with international shipping destination locations. Please contact our guest service center via email firstname.lastname@example.org for any international shipping inquiries. For more information about international shipping, click here.