UPDATE April 2020: Our 30 days return policy has been temporarily relaxed.
THE OFFICIAL SHOP OF THE DALLAS COWBOYS WILL NOT ACCEPT ANY RETURNS WITHOUT A PROPER RETURN AUTHORIZATION NUMBER (RA #).
To obtain your RA # you must email us at firstname.lastname@example.org or call us at 877-NFC Boys (877-632-2697).
You can only receive a refund within 30 days of shipment. If you would like to return, and are within 30 days of your ship date, please follow the instructions in the next tab below...
STEPS TO RETURN AN ORDER
Please make sure to clearly write your return authorization number on the outside of your carton and attach the label or ship under your preferred method.
You may also call Cowboys Guest Service 877-NFC Boys (877-632-2697) for returns assistance.
PLEASE ALLOW 2-3 WEEKS FOR US TO RECEIVE AND PROCESS YOUR RETURN. We will credit or refund the amount paid for the item and any taxes that were charged (excluding shipping and handling charges).
If you request a return for an item(s), standard shipping and handling rates will apply to the reshipment. The shipping and handling will be based on the value of the reshipment. We will gladly return your merchandise or issue you a refund within 30 days of the ship date. All returned merchandise must be in it’s original condition or it will not be accepted.
We are not responsible for lost returns. Please make sure to keep a copy of your tracking information to ensure delivery of your return. Shipping and handling charges are non-refundable. Please send all returns to the address listed below.
ITEMS NOT ELIGIBLE FOR RETURN
WE CANNOT ACCEPT RETURNS ON AUTOGRAPHED ITEMS, ANY CUSTOMIZED JERSEY, SWIMWEAR, OR UNDERGARMENTS.
Dallas Cowboys – COWBOYS GUEST SERVICE - RETURNS DEPT
15825 Gateway Drive
Frisco, TX 75034