•	For Gift Cards purchased prior to September 14, 2021, please contact customer service •	Order Questions prior to September 14, 2021, please contact 877-NFC Boys (877-632-2697) •	Order History prior to September 14, 2021 will no longer be available online, please create a new account for future order updates

Back to Home

Why is there a hold on my account?

Pending Charge


If you used a credit card or PayPal for an order that was attempted but not completed, and a charge from us appears on your method of payment, it is because your financial institution placed a temporary hold on your account to ensure funds will be available if the order processes through.

Your account is not actually billed until your order is processed and a confirmation number is received. If the order is not processed, the hold will automatically expire within 2-7 business days and no action is required on your part.

If you think your account has been compromised, please contact our Fan Services team.