Order history prior to September 14, 2021 will no longer be available online. Please create a new account for future updates. | For Gift Card Redemptions or New Orders, please call 855-214-0074
Due to unforeseen circumstances, we are experiencing delays with final delivery in some areas of the United States. Please allow an additional 2 business days from the time of your original estimated arrival date for final delivery.

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Why is my order missing an item?


If you have received an order and it was missing an item, please review Partial Shipments and Special Event Merchandise prior to contacting customer service.

All missing merchandise must be reported within 90 days of your order's ship date. If we are notified of a missing item(s) after these timeframes, we will be unable to process your request.

If you're reporting a missing item and there's no reason that it would have shipped separately, then please  contact us! Please have your order number ready and a Fan Advocate will be happy to assist you.