Skip to content Skip to navigation menu

 

ORDERING INFORMATION

 

PAYMENT METHODS

 

We currently accept the methods of payment:

 

Credit Card (Visa, Mastercard, American Express, Discover); Debit Cards; PayPal

 

 

USING PROMOTIONAL CODES

 

We do not accept coupons from other retailers, or coupons for products not carried on our Web site.

 

HOW TO PLACE AN ORDER ON SHOP.DALLASCOWBOYS.COM

 

Are you looking for your favorite player? Searching for that perfect tailgating item for the big game at AT&T Stadium? There are many ways to find your favorite exclusive Cowboys product.

 

FINDING PRODUCTS

 

At the top in the tool bar, there is a Search Bar with the text, "I'm Looking For" located in it. You can type pretty much type anything that you want in it that relates to Dallas Cowboys merchandise and you will get all the items associated with your search term.

 

Try it by typing in ROMO. Shop.DallasCowboys.com will pull together all the products that relate to ROMO and give you an easy shopping experience to find exactly your favorite item.

 

Another way to find products is to browse by Gender in the tool bar located at the top of all the pages. Click on one of the subcategories beneath the main header in the menu bar and go to the exact deptartment you are looking for.

 

USING THE SHOPPING CART

 

To place an item in your shopping cart, select the color, size and quantity, and press the ADD TO CART button on the product detail page. The ADD TO CART button will remain gray until you make your color and size selections.

 

 

Click on the shopping cart icon in the right-hand corner of your screen to view your shopping cart at any time. You can proceed to the checkout from the floating cart as well.

 

 

 Once you have your items in the cart, it is reserved for a limited time so that you can complete your order.

 

 You can go through the shopping cart process and complete your order

The items in your cart are not reserved until you begin the checkout process. Since the the items are not reserved the item may sell out.

 

 THE SHOPPING CART

 

Once you proceed to checkout, you will be able to review your order. You can update quantities, remove items and enter promotional codes if there are any.

 

There will also be potential promotions that you qualify for to help you with your checkout experience. From here click on the PROCEED TO CHECKOUT button and proceed to the next page.

 

Shop.DallasCowboys.com requires an email address whether you are a returning customer or a guest user. NOTE: If you would like to become a regristered user, you will have the opportunity to sign up once you complete your order at the order confirmation page. 

 

SALES TAXES

 

Sales taxes will not be initially shown on the checkout page as we don't know where you are shopping with us today. Sales tax is automatically applied to your order in accordiance with individual  state regulations if your shipping address is in one of the following states: Texas, New Mexico and California (during the Dallas Cowboys Training Camp activities)

Shop.DallasCowboys.com will not be participating in the state of Texas Tax Free Weekend, Aug 8-10. All orders made beginning on Aug. 8 will begin shipping on Aug. 11.

 

ORDER STATUS

 

Where's your stuff? Good question. 

 

Our awesome Customer Service is available via the Internet at cservice@shopcowboys.com or by phone at 877-632-2697. Questions about our merchandise? Need help placing an order? Checking on the status of your order? Need return information? We are here to answer all these questions and more. Please feel free to contact us by phone or email with any questions or comments.

 

Placing an order is fast and easy! We offer 2 ways to place your order: We will attempt to ship within 48 hours except orders placed on weekends and excluding customized jerseys.

 

The best way to place an order in on the web. This is the quickest and most efficient way.  It’s simple, it’s easy and it’s always open! Online customer security is our highest priority. Our web store is specifically designed to be safe and secure so you can feel comfortable using your credit card over the Internet.

 

You can always call us anytime 24 hours a day at 1-877-632-2697 to place an order and we will pick up. Be sure to have your credit card, billing and shipping information ready and your list of items you would like to order, including size and color. We will make every attempt to make your ordering process as easy as possible and look forward to helping you place your order.

 

Order Cancellations/Changes will no longer be possible after your order is submitted. Please make sure all your information is correct before submitting your order. Errors on Our Site: Prices and availability of products and services are subject to change without notice.

 

There may be errors on some products. Errors will be corrected where discovered, and The Official Shop of the Dallas Cowboys reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, the Dallas Cowboys Official Online Pro Shop will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with The Official Shop of the Dallas Cowboys' Return Policy.

 

Sale Price Policy: Any item may be returned or exchanged for the original purchase price. If an item is exchanged for a like item, the customer will be charged the original price for the exchanged item. No price adjustments will be given for sale merchandise.

 

CUSTOM JERSEYS

 

We offer customized adult elite jerseys, customized adult game jerseys, and customized youth game jerseys. These customized items will take approximately 2-3 weeks to process not to include shipping. These items are made to order and no returns or cancellations will be accepted on any of the customized jerseys. We recommend that our jerseys be hand washed in cold water and hung dry. Due to unique customized process, do not wash in hot water or heat dry them. Jerseys damaged due to improper care will not be replaced or accepted for return.  

 

 

 

LIVE CHAT